FAQ

1. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

2. Do you offer free shipping?

Yes! All orders within the U.S. receive free standard shipping.

3. How long is processing and delivery time?

Processing Time: 3–4 business days
Shipping Time: 5–6 business days

4. Can I return my coffee maker?

Yes, returns are accepted within 7 days of delivery if the item is unused, in original condition, and in original packaging.

5. Do you offer exchanges?

Yes, exchanges are accepted within 10 days of delivery for defective or incorrect items.

6. When will I receive my refund?

Refunds are processed within 5–10 business days to your original payment method once the return is approved.

7. What if my order arrives damaged or defective?

Contact us immediately with proof of damage or defect. We will provide a replacement or full refund.

8. How do I contact customer support?

📧 Email: contact@loryvexa.store
📞 Phone: 614-499-8763